Last updated: 2026

Ai88 FAQ — Frequently Asked Questions & Full Answers

Every question you have about ai88, answered right here. From registration to withdrawal — everything explained clearly in plain English.

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Account & Registration

Questions about opening an account, verification, login issues, and updating personal information.

15 Questions

Deposits & Withdrawals

Questions about depositing and withdrawing via bKash, Nagad, and Rocket — including limits, methods, and processing times.

18 Questions

Bonuses & Promotions

Full details on the welcome bonus, cashback, referral program, and loyalty rewards.

12 Questions

Games & Betting

Simple explanations of Live Casino, slots, Sports Betting, and how to understand odds.

20 Questions

Security & Privacy

Account security, passwords, 2FA, and keeping your personal information safe.

10 Questions

Support & Contact

Customer service, live chat, email support, and troubleshooting guidance.

5 Questions
All Account Deposit Bonus Games Security Support
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Account & Registration

Register on ai88 just three things: an active mobile number, a strong password, and you must be at least 18 years old. The whole process takes under 2 minutes. No bank account or national ID is required at registration — identity verification may only be needed before your first withdrawal.
  • Valid Bangladeshi mobile number (Grameenphone, Robi, Banglalink, Teletalk)
  • Password must be at least 8 characters
  • Aged 18 or above

ai88 For adult users only. Minimum age 18 years. Any attempt by a minor to open an account will result in immediate suspension, and deposited funds will not be refunded. To learn more about responsible gaming, Responsible Gaming page.

No, each person is only allowed One Account be opened. Attempting to create multiple accounts from the same mobile number, device, or IP address may result in all accounts being blocked and balances forfeited. If you've lost access to an old account, please contact support.

login page Click the "Forgot Password?" link. Enter your registered mobile number and an OTP will be sent to you. Use that code to set a new password. The whole process is done in under 2 minutes.
Tips

Your new password must be at least 8 characters and include uppercase letters, numbers, and special characters.

Identity verification is required before your first withdrawal. Simply upload a photo of your National ID or passport. Verification is usually completed within 24 hours, and you'll be notified by SMS or email once it's done.
Deposits & Withdrawals

Minimum Deposit at ai88 ৳500. Deposits via bKash, Nagad, and Rocket are quick and easy. Deposits are typically 5–15 minutes is credited to your account. Bank transfers may take a little longer.

ai88 currently supports the following payment methods:
  • bKash — Most popular, instant
  • Nagad — fast and easy
  • Rocket — Dutch-Bangla Bank Mobile Banking
  • Bank Transfer — ideal for large amounts
No hidden charges on any payments.

Withdrawals via mobile banking (bKash, Nagad, Rocket) are generally within 1–6 hours completed. Bank transfers may take 1–24 hours. If KYC verification is not yet complete, your first withdrawal may take a little longer.

Minimum withdrawal: ৳500
Maximum withdrawal (per day): ৳2,00,000
VIP members can withdraw higher amounts. For more details, Platform page.

First, wait 15–30 minutes. If the funds still haven't arrived, get the transaction reference number from your mobile banking app and contact our Live Chat support. The support team usually 30 minutes resolved.
Keep in mind

Save a screenshot of your deposit transaction — it can help resolve any issues quickly.

Bonuses & Promotions

Yes! New members at ai88 get a bonus on their first deposit Welcome Bonus receive. The amount and terms may change from time to time. To see the latest offers, Latest Promotions page. If you have a promo code, enter it during registration to claim your bonus.

Each bonus comes with its own wagering (rollover) requirement. For example, if the wagering requirement is 10x and you receive a ৳1,000 bonus, you'll need to place a total of ৳10,000 in bets before you can withdraw. For full terms of each promotion, Promotions page available.

ai88's cashback program returns a set percentage of your net losses every week or month. The cashback rate ranges from 5%–15% depending on your VIP level and is credited directly to your wallet.

Yes! ai88's referral program rewards you with a bonus for every successful referral. You can find your referral link in your dashboard. Once your friend registers and makes their first deposit, the bonus will be credited to your account.
Games & Betting

ai88 offers an extensive game library:
  • Live Casino: Baccarat, Roulette, Blackjack, Dragon Tiger
  • Slots: 1000+ Slot Games
  • Sports Betting: Cricket, Football, Kabaddi, Tennis
  • Virtual Sports: Available 24 hours
  • Jackpot Games: Progressive Jackpot
View all games Popular Games page.

Yes, ai88's Live Casino Completely real-time. Professional dealers run the games from a live studio, streamed directly to you in HD. Game outcomes are determined by real cards and a roulette wheel — not software.

Minimum bet for Sports Betting ৳50. Bet on cricket, football, kabaddi, and 20+ other sports. In-play betting is also available during live matches. To check the latest odds, visit the Match Odds page.

With ai88's Progressive Jackpot, a portion of every bet goes into the prize pool. The more people play, the bigger the prize grows. The jackpot can be triggered randomly on any spin. For more details, visit the Jackpot page.

Absolutely. ai88 is fully functional on mobile browsers. Dedicated apps for Android and iOS are also available, offering faster load times, push notifications, and exclusive mobile bonuses. To download the app, Download page.
Security & Privacy

Yes. ai88 256-bit SSL Encryption which ensures bank-level security. Your personal data and transactions are fully protected. The platform operates under an international gaming license and undergoes regular third-party audits.

Go to Account Settings and click on the "Security" option. There you'll find the option to enable 2FA. You can set it up using an OTP sent to your mobile number or via Google Authenticator. Once enabled, you'll need to enter an extra code each time you log in, keeping your account significantly more secure.

No. ai88 does not sell or share your personal information with any third parties. Limited data may be used only for payment processing and legal compliance purposes. For more details, please visit our Privacy Policy page.

Act quickly and take the following steps:
  • Change your password immediately
  • Let our support team know via live chat
  • Request a Temporary Account Lock
  • Log out of all active sessions
Our security team is active around the clock and responds promptly.
Support & Contact

ai88 customer support is available through three channels:
  • Live Chat: 24/7, fastest response
  • Email: support@ai88.ws — response within 24 hours
  • FAQ: Most questions are answered on this page
Bengali support is available — our support team is based in Bangladesh.

For any complaints or issues, email us at support@ai88.ws or let us know via Live Chat. Once your complaint is submitted, you'll receive a ticket number. Issues are typically resolved within 48 hours, and we take every complaint seriously.

There are several reasons an account may be suspended — incomplete verification, a policy violation, or a security alert. Email support@ai88.ws with your mobile number and a description of the issue. The support team will review your case and take the appropriate action.

Learn More About ai88

ai88 One of Bangladesh's most trusted online betting and gaming platforms. Millions of Bangladeshi players enjoy cricket betting, Live Casino, and slots on ai88 every day. Our FAQ section is here to help you find answers fast and keep the fun going without interruption.

We believe transparency is the foundation of trust. That's why every rule, condition, and process at ai88 is explained clearly in Bengali. From registration to withdrawal, our support team is always ready to guide you every step of the way.

ai88's gaming license, security technology, and responsible gaming policy keep your experience safe and enjoyable. Our About Us page for full details.

If you can't find the answer to your question in this FAQ, reach out to us directly via Live Chat. Our Bengali-speaking support team is available 24 hours a day, 7 days a week.

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